Getting started
How do I create a reseller account?
Open the Create account page, fill in your business details and choose a strong password. Once your account is active you can sign in and reach your dashboard.
What do I need before I can register a domain?
You need enough credit in your wallet. Go to Billing → Add Credit, top up with mobile money or card, and the balance is used for every order. Prices are shown before you confirm, so you always know what will be deducted.
How do I set my own prices for customers?
You pay the reseller price listed on Domain prices. You decide what to charge your customers and collect payment from them directly. If you use a branded storefront, you can set your selling prices under Storefront → My Selling Prices.
Is there a mobile app?
Yes. The Reseller Portal app lets you check domains, billing, SMS credit and support tickets from your phone, using the same account as the website.
Domains
How do I register a domain?
- Go to Domains → Register / Transfer.
- Search the name and check that it is available.
- Choose the number of years and fill in the owner (Whois) contact, or pick a saved customer.
- Confirm the order. The price is deducted from your wallet and the domain appears in My Domains.
How do I renew a domain?
Open the domain from My Domains and click Renew. Renew before the expiry date to avoid interruption. A domain that has passed into the redemption period can still be recovered, but the first year costs more; the price is shown before you confirm.
How do I transfer a domain to my account?
Unlock the domain at its current provider and get the transfer (EPP/auth) code. Then use Register / Transfer, choose transfer, and enter the code. The domain shows as pending transfer until the registry completes it.
How do I change nameservers?
Open the domain and use the Nameservers section. Enter between two and ten nameserver host names and save. Changes can take a few hours to spread across the internet.
How do I update the domain owner (Whois) details?
Open the domain and click Update Whois. Always use real, reachable contact details, and select the country from the list so the correct country code is submitted.
Can I manage DNS records here?
Yes. Enable DNS management on the domain page to add A, CNAME, MX, TXT and other records. Reset zone rebuilds the zone from the default template and removes your custom records, so only use it when you mean to start over.
Reseller hosting
How do I order a hosting account?
Go to Reseller Hosting → Order Hosting, choose a plan, enter the main domain and confirm. Login details are emailed to you once the account is ready. See all plans on the Reseller hosting page.
What happens when hosting expires?
You receive reminders before the expiry date. If it is not renewed, the account is suspended after expiry. Add credit and renew to bring it back online.
Can I order hosting twice for the same domain?
No. Each domain can only have one hosting account in your portal. If an order is still processing, wait a few minutes before trying again instead of resubmitting.
SMS Reseller
How do SMS credits work?
SMS uses its own wallet. One SMS credit pays for one message segment. You can buy credits online or move money from your Domains Credit, and only whole credits are sold.
What is a sender ID and how do I get one?
A sender ID is the name your recipients see instead of a number, for example your brand. Request one under SMS Reseller → Sender IDs. It is reviewed before it can be used, and a one-time fee applies, refunded if the request is rejected.
Why did my message use more than one credit?
Long messages are split into segments. A plain-text segment holds up to 160 characters (153 when joined), and messages with emoji or special characters hold up to 70 (67 when joined). The page shows the segment count before you send.
Can I send SMS from my own system?
Yes. Enable the SMS API on the SMS dashboard to get a bearer token, then follow the SMS section of the API docs.
Billing and payments
How do I add credit?
Go to Billing → Add Credit, enter the amount and pay with mobile money or card. Your balance updates as soon as the payment is confirmed.
I paid but my balance did not update. What should I do?
Most payments confirm within a minute. The portal also re-checks pending payments automatically. If your balance still has not updated after 30 minutes, open a support ticket with the transaction reference and we will check it for you.
Where can I see what I have been charged?
Billing → Transactions lists every top-up and charge. Billing → Reports gives summaries you can export.
Reseller API
How do I get an API key?
Open Developer → API in the portal to create your API key and add the server IP addresses that are allowed to use it.
Where is the API documentation?
The full reference, with example requests and responses for every endpoint, is on the API docs page.
Why am I getting "Too Many Requests"?
Each endpoint has a per-minute limit to protect the platform. Slow down, add a short pause between bulk calls, and retry after a minute.
Account and security
I forgot my password. How do I reset it?
Use Forgot password on the sign-in page. If the email belongs to an active account, we send a reset link that is valid for 60 minutes.
How do I turn on the emailed sign-in code?
Go to My Profile → Email OTP. We send a code to confirm your mailbox first. After that, every sign-in asks for a 6-digit code sent to your email.
How can I keep my account safe?
- Use a long, unique password.
- Switch on the emailed sign-in code.
- Never share your password, API key or SMS token. Our team will never ask for them.
- Limit API access to your own server IP addresses.
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Still need help?
Signed-in resellers can open a support ticket. Everyone else can reach us through the contact form.