Most payments confirm within a minute. The portal also re-checks pending payments automatically. If your balance still has not updated after 30 minutes, open a support ticket with the transaction reference and we will check it for you.
Last updated 3 November 2026
Most payments confirm within a minute. The portal also re-checks pending payments automatically. If your balance still has not updated after 30 minutes, open a support ticket with the transaction reference and we will check it for you.